Last update, September 06, 2023.
Welcome to Synergy Wave. We appreciate your business and understand that sometimes services do not meet expectations or you may have decided to change your marketing, advertising or communication needs. Our Return and Refund Policy is designed to help you understand your rights and our obligations when you purchase services from us.
In this policy, the terms "We", "Our" and "Us" refer to Synergy Wave, while "Service" refers to any services listed on the Synergy Wave web store, including but not limited to marketing, advertising, communication, consulting. and other digital services. "You" refers to the person or business entity that has purchased or is considering purchasing services from Synergy Wave.
This Return and Refund Policy only applies to services purchased directly from Synergy Wave. If you have purchased a service through a third party, please refer to their return and refund policy.
As our services are digital and delivered electronically, they cannot be returned. However, we understand that there may be circumstances where you are not satisfied with the service provided or have changed your mind.
Please note that some services are non-refundable, including but not limited to:
To request a refund, please contact us at with the following information:
We will investigate your request and notify you of the outcome within 10 business days.
Refunds will be processed using the same payment method used at the time of purchase. For example, if you paid by credit card, the refund will be issued to the same credit card.
We reserve the right to change this Return and Refund Policy at any time. Any changes will be posted on our web store, and your continued use of our services after any changes have been posted constitutes your acceptance of the new Return and Refund Policy.
If you have any questions or concerns about this Return and Refund Policy, please contact us at:
E-mail: help@synergywave.biz
Address: Santiago, Chile.