Return and refund policy

Last update, September 06, 2023.

Welcome to Synergy Wave. We appreciate your business and understand that sometimes services do not meet expectations or you may have decided to change your marketing, advertising or communication needs. Our Return and Refund Policy is designed to help you understand your rights and our obligations when you purchase services from us.

Introduction

In this policy, the terms "We", "Our" and "Us" refer to Synergy Wave, while "Service" refers to any services listed on the Synergy Wave web store, including but not limited to marketing, advertising, communication, consulting. and other digital services. "You" refers to the person or business entity that has purchased or is considering purchasing services from Synergy Wave.

General terms and conditions

This Return and Refund Policy only applies to services purchased directly from Synergy Wave. If you have purchased a service through a third party, please refer to their return and refund policy.

Return and refund eligibility

As our services are digital and delivered electronically, they cannot be returned. However, we understand that there may be circumstances where you are not satisfied with the service provided or have changed your mind.

• If you are not satisfied with the service, you must notify us within 7 days of delivery or commencement of service. We will investigate the problem and, at our sole discretion, may provide a partial or full refund or offer to redo the service.
• If you have changed your mind about a service, you must notify us within 24 hours of purchasing the service. If the service has not yet been delivered or has not started, we will provide you with a full refund.

Non-reimbursable services

Please note that some services are non-refundable, including but not limited to:

• Services that have been completed and delivered in accordance with agreed specifications.
• Services that have been initiated and are in progress.
• Customized services that have been created specifically for you.
• The services you have agreed to are satisfactory.

Refund process

To request a refund, please contact us at with the following information:

• Your name and contact information.
• Order number and date of purchase.
• Description of the purchased service.
• Reason for requesting a refund.

We will investigate your request and notify you of the outcome within 10 business days.

Method of reimbursement

Refunds will be processed using the same payment method used at the time of purchase. For example, if you paid by credit card, the refund will be issued to the same credit card.

Changes in the return and refund policy

We reserve the right to change this Return and Refund Policy at any time. Any changes will be posted on our web store, and your continued use of our services after any changes have been posted constitutes your acceptance of the new Return and Refund Policy.

Contact us

If you have any questions or concerns about this Return and Refund Policy, please contact us at:

E-mail: help@synergywave.biz

Address: Santiago, Chile.